Eligible refunds
If we cannot complete your top-up after your payment is verified, you will receive a full refund to your original payment method.
Non-refundable
Completed top-ups delivered to the player ID you provided are generally non-refundable, as digital currency cannot be reclaimed.
How to request
Contact support with your order number. Refund requests are reviewed by our team, usually within 1–3 business days.
Processing time
Approved refunds are sent within 3–7 business days depending on the payment provider.